Tidio

Tidio answers customer chats with an AI agent and lets your team step in. Tidio combines live chat, a help desk and its Lyro AI agent in one tool. Lyro answers only from sources you approve, like your website and help center, and hands other questions to your team.

Yes, Tidio has a free plan: free plan with 50 conversations, plus a 7-day trial of paid features. Paid pricing: Starter at $29/month ($24.17/month billed yearly).

Tidio pricing: Starter at $29/month ($24.17/month billed yearly). Prices on the official site are in US dollars. Prices can change, so check tidio.com for the latest pricing.

Tidio is best for small online stores. People use it to answer store questions, start chats at key moments and handle chats in one inbox.

With Tidio, you can let Lyro explain shipping and return policies and share order tracking.

With Tidio, you can use Flows to open a chat on high-intent pages or when a shopper is about to leave.

With Tidio, you can reply to website chat and email from a single shared help desk.

Popular alternatives in Customer Support include Intercom Fin, Zendesk, Freshdesk and Zoho Desk. Each has its own free plan and price, so compare them on the tool pages.

On its official website, tidio.com. You can start on the free plan.

We checked them on the official site on 26 October 2026. Plans change often, so confirm the latest price on tidio.com before you pay.