Top use cases
Share a support inbox
Let your team reply to customer emails from one inbox.
Add live chat
Chat with visitors and reply on WhatsApp or Instagram on paid plans.
Auto-resolve questions
Use the Envoy add-on to answer customer requests instantly.
Help Scout FAQs
What is Help Scout?
Help Scout is a shared inbox and help desk with an AI assistant for support teams. Help Scout is a customer support platform with a shared inbox and knowledge bases. Its Envoy AI assistant resolves customer requests and is billed per resolution.
Is Help Scout free?
Yes, Help Scout has a free plan: free plan for 5 users. Paid pricing: Standard at $25 per user a month.
How much does Help Scout cost in India?
Help Scout pricing: Standard at $25 per user a month. Prices on the official site are in US dollars. Prices can change, so check helpscout.com for the latest pricing.
What is Help Scout best for?
Help Scout is best for small support teams. People use it to share a support inbox, add live chat and auto-resolve questions.
How to share a support inbox with Help Scout?
With Help Scout, you can let your team reply to customer emails from one inbox.
How to add live chat with Help Scout?
With Help Scout, you can chat with visitors and reply on WhatsApp or Instagram on paid plans.
How to auto-resolve questions with Help Scout?
With Help Scout, you can use the Envoy add-on to answer customer requests instantly.
What are the best Help Scout alternatives?
Popular alternatives in Customer Support include Intercom Fin, Zendesk, Freshdesk and Zoho Desk. Each has its own free plan and price, so compare them on the tool pages.
Where can I sign up for Help Scout?
On its official website, helpscout.com. You can start on the free plan.
When were Help Scout's price and features last checked?
We checked them on the official site on 26 October 2026. Plans change often, so confirm the latest price on helpscout.com before you pay.